Returns and refunds

Change-of-mind returns

We do not offer voluntary returns or exchanges simply because you change your mind. This does not limit any cancellation, withdrawal, warranty, refund, or other rights that apply under mandatory consumer law.

Damaged, defective, incorrect, or missing items

If your item arrives damaged or defective, you receive the wrong item, or your order does not arrive, email info@lumarii.com with your order number and a description of the problem. If practical, include photos showing the issue to help us assess it.

We will investigate and provide the remedy required by applicable law, which may include a replacement or refund. Please contact us before sending an item back so we can provide instructions if a return is needed. Do not send an item to an address printed on its packaging without confirmation.

Cancellations and refunds

Contact us promptly if you need to cancel or change an order. Once fulfillment has started, we may be unable to stop shipment; any mandatory cancellation rights remain unaffected.

Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund. We process refunds within applicable legal deadlines.